Robotic Process Automation's (RPA) potential to replace human labor has put the technology on a collision course with labor arbitrage. While the actual labor savings stemming from RPA depends on the nature of a given process, the technology is thought to deliver greater cost reduction. Businesses are looking for IT to deliver business outcomes â?" more output, better quality, lower costs, revenue growth or an increase in market share. These outcomes can only be achieved as quickly as the business and market demands with the help of automation.
Barbie Bigelow, CIO, Black & Veatch